excalibur hotel casino resort tower king room

When the three days passed and there was no response from him, I reached out. He took down my information and said that he would have an update in three days.

He barely apologized for the inconvenience and didn’t offer any help. When I spoke to Marvin, the hotel operations manager, he didn’t even seem bother by the news. I took a video of the bed bug crawling over the pillows making sure to include the room and the view from the room, proving that this occurred within their hotel. What started off as a wonderful anniversary trip turned into a hellish nightmare when we discovered bed bugs in our room. If we don’t receive a response and refund, we will never return to the Excalibur.… We emailed guest relations on Thursday and have yet to receive a response. We honestly feel that the full cost or our two day stay should be fully refunded. Certainly not what one would expect staying at a big MGM hotel on the Vegas strip. So, after thinking about the whole experience, having to deal with dog feces in a hotel room was simply unacceptable. We then decided to contact Guest Services and representative Nancy helped us by waiving the $79 resort fee to replace the cost of the shoes, which we were grateful for, but the amount barely covered the cost of the shoes. We immediately went back to our room to attempt cleaning her shoes, which was extremely gross and disgusting. An employee witnessed the whole incident, and apologized, but offered no resolution.

This happened across the sports bar nearby Johnny Rockets. While walking in the lobby looking for a place to eat, my wife stepped and slipped on dog feces. We just checked on Thursday 11/16 and stayed in room 7108 until Saturday 11/18.

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